Frequently Asked Questions (FAQ)

1. How long does processing take?

Processing time is typically 1–2 business days, depending on the day your order is placed.
Each item is made to order and pressed specifically for you.

2. How long does shipping take?

Orders are shipped through USPS.
Delivery within the United States usually takes 3–5 business days, depending on your location.
Shipping times may vary during holidays or USPS delays.

Once your shipping label is created, you will receive a tracking number by email.

3. Do you ship outside the United States?

At this time, we only ship within the USA.

4. Can I return or exchange my item?

Because all items are made to order, returns and exchanges are not accepted once an item has been pressed.

However, if your order arrives damaged, incorrect, or missing an item, please contact us within 48 hours of delivery with clear photos or video so we can assist you.

Important Distinction:

✔ Damage NOT caused by shipping (Contact Us)

If the product itself has a defect or issue that occurred before shipping, such as:

  • Misprints

  • Pressing defects

  • Incorrect item received

Please contact us directly and we will help resolve the issue through our claim process.

✔ Damage caused DURING shipping (USPS Claim Required)

If the packaging was damaged during delivery and this damage also affected the product—such as crushed packaging, tears, punctures, or water damage—this is considered carrier damage.

In these cases, you must file a damage claim with USPS.

We are happy to assist you by providing:

  • Photos

  • Tracking information

  • Order details

  • Documentation needed for USPS

5. What if my item is damaged or incorrect?

To open a claim, you must contact us within 48 hours of delivery with clear photos or video showing the issue.

The item must be:

  • Unopened

  • Unworn

  • Unwashed

  • In its original condition

  • With all tags attached

Once approved, you will receive return instructions.
Refunds are issued as store credit only after the item is received and inspected.

6. Do you offer refunds?

Refunds issued through our return process are provided as store credit only.
Cash refunds and refunds to the original payment method are not offered.

7. Can I cancel my order?

Cancellations are accepted only before your order has been processed or pressed.
Once production has begun or a shipping label has been created, cancellations cannot be accepted.

8. Do you accept custom or personalized orders?

Yes! Custom and personalized orders are available.

To request a custom design, please message us with the following information:

  • The exact design or idea you want

  • Shirt size

  • Shirt color

  • Shirt style/type (such as Comfort Colors, unisex tee, sweatshirt, etc.)

We will reply within 24–48 hours to verify what you are wanting and prepare the design for production as soon as possible.

Before any personalized item is created, we will email you a proof for approval.
Please keep close attention to your email so you can approve your design promptly and receive your order in a timely manner.

Important Guidelines for Personalizations:

All custom orders must be clean and appropriate.
We do not create designs that include:

  • Profanity

  • Offensive or vulgar language

  • Inappropriate or explicit content

  • Anything that conflicts with our brand values

Custom and personalized items cannot be returned, exchanged, or refunded unless there is an error on our part.

9. What if my package says “Delivered” but I did not receive it?

If USPS marks your package as Delivered, it is considered proof of fulfillment.

If you cannot locate the package:

  • Check with household members

  • Check with neighbors

  • Contact your local USPS office

We are not responsible for:

  • Packages marked as delivered but not received

  • Lost or stolen packages

  • Incorrect addresses entered at checkout

10. What if my package is delayed?

USPS delays can occur, especially during holidays or severe weather.
Unfortunately, we cannot guarantee USPS delivery times.

11. How do I contact customer support?

You can reach us at:
📧 hello@boldbygrace.com
We typically respond within 24–48 hours on business days.

12. What sizes do you offer?

Size availability will be listed under each product.
If a size is not shown or appears unavailable, please message us.
It may already be on order for restock, or we may be able to locate the size you need and order it specifically for you.

Size-related returns cannot be accepted, so please review all measurements before placing your order.

13. What payment methods do you accept?

We accept:

  • Stripe (credit/debit card checkout)

  • PayPal

At this time, we do not accept Afterpay or alternative financing options.

14. Can I change my shipping address after placing my order?

If your order has not yet been processed or shipped, we may be able to update the address.
Once a label is created or the package has shipped, changes cannot be made.

15. What is your chargeback policy?

By placing an order, you agree to contact us directly to resolve any issue before initiating a chargeback.

Chargebacks filed without contacting us first may be disputed using:

  • USPS delivery confirmation

  • Order and customization records

  • Submitted photos and videos

  • Communication history

  • Our published store policies

Abusive or fraudulent chargebacks may result in restricted future purchases.

16. Do you offer gift cards?

Digital gift cards may be available upon request.
Please contact us for more information.

17. Are your designs copyrighted?

Yes. All designs, photos, product descriptions, and written content are the property of Bold by Grace™ and Bold by Grace Creations™.
Unauthorized duplication or reproduction is prohibited.

18. Where can I follow Bold by Grace?

You can stay connected through our social media links located in the website footer.