Frequently Asked Questions (FAQ)

Last Updated: March 2026

1. How long does processing take?
Processing time is typically 1–3 business days, depending on when your order is placed. Each item is made to order and pressed specifically for you to ensure quality.

2. How long does shipping take?
Orders are shipped through USPS or another verified carrier. Delivery within the United States usually takes 3–7 business days, depending on your location. Shipping times may vary during holidays or carrier delays. Once your shipping label is created, you will receive a tracking number by email.

3. Do you ship outside the United States?
At this time, Bold by Grace™ & Bold by Grace Creations™ ship within the United States only.

4. Can I return or exchange my item?
Because most items are made to order, returns and exchanges are not accepted once an item has been pressed. If your order arrives damaged, incorrect, or missing an item, please contact us within 48 hours of delivery with clear photos or video so we can assist you.

5. Product Damage vs. Shipping Damage
If the product itself has a defect that occurred before shipping, such as a misprint, pressing defect, or incorrect item, please contact us and we will help resolve the issue through our claim process. If damage occurred during shipping, such as crushed packaging, tears, punctures, or water damage, this is considered carrier damage and a claim may need to be filed with USPS. We are happy to assist by providing tracking information, photos, and order documentation if needed.

6. What if my item is damaged or incorrect?
To open a claim, contact us within 48 hours of delivery with clear photos or video showing the issue. The item must be unworn, unwashed, in original condition, and with all tags attached. If approved, we will provide return instructions. Refunds are issued as store credit only after the item is received and inspected.

7. Do you offer refunds?
Refunds approved through our return process are issued as store credit only. Cash refunds or refunds to the original payment method are not offered.

8. Can I cancel my order?
Cancellations are accepted only before your order has been processed or production has begun. Once an item has been pressed or a shipping label has been created, cancellations can no longer be accepted.

9. Do you offer custom or personalized orders?
Yes. Custom and personalized orders are available. To request a custom design, please message us with the design idea, shirt size, shirt color, and shirt style (for example Comfort Colors, unisex tee, sweatshirt, etc.). Before any personalized item is created, we will email a design proof for approval. Please review your email carefully so your order can be completed promptly.

Custom orders must remain clean and appropriate. We do not create designs that include profanity, offensive language, explicit content, or anything that conflicts with our brand values. Custom items cannot be returned or refunded unless an error occurred during our production process.

10. What if my package says “Delivered” but I did not receive it?
If USPS marks your package as Delivered, it is considered proof of fulfillment. If you cannot locate your package, check with household members, neighbors, or your local USPS office. We are not responsible for packages marked delivered but not received, lost or stolen packages, or incorrect addresses entered at checkout.

11. What if my package is delayed?
Shipping carriers occasionally experience delays, especially during holidays or severe weather. Unfortunately, delivery times cannot be guaranteed once a package has been shipped.

12. What sizes do you offer?
Available sizes are listed on each product page. If a size appears unavailable, please contact us. It may be on restock or we may be able to locate the size for you. Size-related returns cannot be accepted, so please review measurements carefully before ordering.

13. What payment methods do you accept?
We currently accept payments through Stripe (credit or debit card checkout) and PayPal.

14. Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, we may be able to update the shipping address. Once a shipping label has been created or the order has shipped, address changes cannot be made.

15. What is your chargeback policy?
By placing an order, you agree to contact us directly to resolve any issues before initiating a chargeback. Chargebacks filed without contacting us first may be disputed using delivery confirmation, order records, submitted photos, communication history, and our published store policies. Fraudulent or abusive chargebacks may result in restricted future purchases.

16. Do you offer gift cards?
Digital gift cards may be available upon request. Please contact us for additional information.

17. Are your designs copyrighted?
Yes. All designs, images, product descriptions, and written content are the property of © Bold by Grace™ & Bold by Grace Creations™. All Rights Reserved. Unauthorized duplication, reproduction, or distribution is prohibited.

18. Where can I follow Bold by Grace?
You can stay connected through our social media links located in the website footer.

Customer Support
If you have questions or need assistance, please contact us at:
📧 hello@boldbygrace.com
We typically respond within 24–48 business hours.